How your information is handled.

This website

I use UK-based hosting for this website. The hosting provider processes browser requests to deliver these pages. Eldyn does not use visitor analytics, set cookies or collect server access logs.

Booking links take you to an external calendar service, where the provider’s privacy and cookie information applies.

Email and bookings

I use an email and calendar provider to handle business communications. I use your contact details, messages, attachments and appointment information to respond to enquiries, arrange meetings and manage our business relationship. This is based on my legitimate interest in communicating with business contacts and running the business.

I keep correspondence and calendar records for as long as they are needed for enquiries, agreed work and the business relationship. I clear out email once a year; calendar entries are not automatically deleted when a meeting ends.

The email and calendar provider may process information outside the UK. Its data-processing terms cover these transfers through recognised adequacy arrangements or contractual safeguards where required. You can contact me for details or a copy of the applicable safeguards.

Project files and retention

I store working project files locally and delete them 30 days after the final invoice is paid. This rule covers local files only; it does not cover email, calendar or accounting records.

An accounting service provider handles invoicing and accounts, including any personal information needed for those purposes. I keep accounting records to manage the business and meet legal accounting and tax obligations. These records are retained separately for seven years from the end of the financial year they relate to, or longer where legally required.

Your rights

Depending on the circumstances, you can ask to access, correct or erase your personal information, restrict its use, object to processing or receive a portable copy. Some records may need to be retained to meet legal obligations.

Email me to make a request or raise a concern. You can also complain to the Information Commissioner’s Office.